ByGB Blog Official 2017-04-26 187556
|Placing an order|
|Shipping and delivery|
|Customer service issues|
Placing an order
Packages sent through Unregistered Air Mail do not have a tracking number. If you want to track your parcel, the best options are upgrading to Air Mail, Priority Line or Expedited Shipping.
At Gearbest we work hard to ensure we can offer our customers high quality products at the lowest possible price. If you purchase a Gearbest product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked. Simply contact our Customer Service team at our Support Center with the details. Please note that our 72-hour Price Protection Program does not apply to Flash Deal products.
First, select the product/products you wish to purchase, then choose the destination country and the shipping method you want them shipped from. You will then have several delivery options to choose from (standard post, express, etc.). Check the pricing and delivery conditions for each method - certain locations are eligible for free shipping even when using registered air mail, priority line and expedited shipping.
Select the product/products you wish to purchase, then choose the destination country
Choose free shipping
You can cancel any order that has not yet been shipped. You can do this under "My Orders" section in your account. Then you can find detailed instructions on how to cancel your order on Gearbest.
Shipping and delivery
If the warehouse from which your order is shipped is located in the country of destination, you won't need to pay taxes. If the warehouse is located in a different country, additional import duties may apply.
If your delivery is taking longer than 25 business days after shipment, please consult Customer Service. You can also inquire at your local post office or the courier service you've used.
If the product you've ordered arrived damaged or is not working, you can return it for an exchange or refund within 3 days of its arrival. First, take a good picture or video of the product, illustrating the damage. Then, submit a ticket at the Support Center (Contact us - super support center - ticket, in the upper right corner) and get an RMA number (Return Merchandise Authorization). After that, you can proceed with returning the product and getting a return or exchange.
If you have not received the package within 25 days of shipment, it may be waiting for you at the PO box. If your package was sent through Expedited Shipping, you should contact the courier company to check for updates.
When your parcel has arrived, make sure to carefully check its contents before signing for the package. If you discover an item missing, please follow our warranty process step by step in order to avoid delays.
First, contact our Support Center with your order number and the product code (SKU number).Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Clear order number and product code
● If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
● If you've been shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). Gearbest will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
The arrangement depends on the cause of your dissatisfaction.
● If the product you receive is damaged or not working properly (Dead on Arrival), please follow the warranty and return process and contact our Support Center for RMA (return merchandise authorization) within 3 days of the order being received. You will need to take a clear picture or video of the product to illustrate the damage and then send it back - Gearbest will compensate the postage cost in the full amount.
● For most items, in the unlikely situation that your product is faulty, or you wish to return it for any other reason, you can send it back to us for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available in this case.
● Unless otherwise noted on the products page, the default product warranty is one year. So, should anything happen to the device as you are using it, you are eligible for free repair.
● In addition to the precautions above, we strongly advise you to take your time when making a purchase: go through the product's specifications, watch videos and read the reviews to make sure it is the right choice for you.
Find out more about Gearbest Warranty and Return Policy here.
Gearbest Customer Service will get in touch with you and ask where you want your refund to be transferred. You can choose between having it sent to your GB Wallet (we offer GB points that are double the value of the original purchase price) or original account (PayPal, credit card, etc.).
Find out more on Gearbest Warranty and Return Policy here.
It all depends. Usually, Gearbest system will automatically allocate a default warehouse on the product page. And the product in the default warehouse is often the cheapest. However, the allocation of the default warehouse is simply based on the product price without considering other factors like freight charge, delivery time and so forth. Take Xiaomi Mi Band 3 Smart Bracelet as an example. The default warehouse of the Xiaomi Mi Band 3 is "CN-099".
Of course, you can also choose the most suitable warehouse by yourself. Normally, choosing your local warehouse will get your purchase quicker, avoid paying additional import duties and minimize the chance of the package getting damaged on long distance delivery. While the product price in another warehouse is usually higher than that in the default warehouse.
Besides, if there is only one warehouse available to the product, there will be no warehouse options on the product page.
You will only be charged additional import duties if the warehouse is located in a different country than the destination address. If the warehouse is located in the same country, no additional taxes will be charged.
Gearbest has many warehouses throughout the world. And the products and services are provided based on your own location. Please select the warehouse during the checkout and check your tracking information for more details. You can also view the warehouse options on the product page, just like the illustration below:
Customer service issues
You can find the Gearbest Support Center at the top-right corner of the Gearbest web pag. To enter the Support Center, you must log into your GB account first.
Meanwhile, if you have some questions about the product you want to buy, such as product information, stock status, payment, or shipping, etc, you can ask questions at the bottom of the product page.
We understand that your questions are urgent and our Customer Service replies to all inquiries within 24 hours. In the rare case that you do not receive a reply after 24 hours, please accept our apologies and re-submit your inquiry.
Local traditions dictate a specific code of conduct when answering customers. Taking care of the customer's emotions is seen as the key aspect of problem solving. Please be patient and rest assured that we are doing our best to fix the problem.
The Presale Page shows the standard shipping date. More information will be added within 24 hours.
Yes. You should use your GB points earned before November of the previous year by March 31st of the current year.
Please note: all returns must be first authorized by Gearbest Support Team.
Gearbest mainly supports 4 kinds of secure payment methods presently: Secure Credit Card, PayPal, Instalment and P24 (Przelewy24).
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