ByGB Blog Official 2017-05-19 43541
How to cancel unpaid orders
If you haven't yet paid for your order and simply want to remove an item or items from your check out cart, head over My Account in the top right corner and scroll down to My Orders.
You will see a list of all of your orders (paid or unpaid). Find and click the reverse arrow icon next to the order you want to cancel.
How to cancel paid orders (not dispatched yet)
If you have already transferred the payment for your GearBest order, you will need to fill out a ticket at GearBest Support Center as soon as possible. Choose "Unsent order inquiries" under Question Type and in the next tab choose to Cancel my order (Not dispatched only). Go on to fill in the rest of the details: your order number, subject, any additional information you need to add and so on.
Can I cancel dispatched orders?
No, if your order has already been dispatched (shipped out), you cannot cancel it in this case.
Why does it still say "processing" after cancellation?
After you've submitted the ticket to cancel your order, you may notice that in your account the order will still say "processing". Don't worry, it just takes a day or two to complete order cancellation.
Will I get a notification after submitting the request?
Yes. Within 1-2 days after you've submitted your cancellation, we will send an email to the address registered in your account.
How long will it take before I get my refund?
It depends on how you want to get your refund - the processing time depends on where your refund will be arriving.
Refund to your GB Wallet: you should be getting it within 24 hours.
Refund to PayPal account: it will take about 48 hours for the transfer to arrive.
Refunds to credit cards: it takes a bit longer - from 7 to 14 business days. The exact time frame depends on your credit card provider.
So, there it is - canceling your order on GearBest is quite straightforward. Simply follow the steps above - and do not hesitate to contact us if you have any questions.
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