ByDavid Tsang 2018-08-02 2683
For ease of use, our diverse shipping methods are split into four categories: unregistered, registered, priority line, and expedited shipping.
In this handy guide, we will answer the most commonly asked questions to give you a primer on GearBest's overall shipping policy.
To effectively serve our customers, GearBest ships to virtually every country in the world. Once your order has been packaged, your goods are dispatched from our warehouse.
In short, as soon as your package leaves our warehouse facility, it is in the hands of a courier company and delivered direct to your door. For convenience, this shipping address can be a home or company address. For those who dropship, this will be your customer's address. Please check Shipping Countries to get more details.
The very few countries that we are unable to ship to include: South Sudan (SSD) and Palestine (PSE). This is due to the restrictions based on the shipping policies of our respective shipping partners. We sincerely apologize for any inconvenience that may be caused.
Generally speaking, wherever you are, we will be able to deliver your purchased products to you. However, certain couriers such as FedEx or DHL may (in some cases) apply a nominal "remote area charge". These apply to locations that are out-of-delivery-area and/or out-of-pickup area.
Based on data from millions of individual shipments, we can confirm that this is very rare. It can happen if the shipping address you provided is too far from their main logistics centers or distribution hubs.
If your shipping address is located in a remote area for your chosen courier service, we will contact you directly to discuss the issue. For FedEx or DHL, you will need to pay an extra $30 to cover the remote shipping fees. However, if you do not wish to pay any additional fees, we would strongly suggest that you ship your order with EMS (Standard Shipping) or choose Flat Rate Shipping – while this may entail longer shipping times, both options represent great value, low cost alternatives for customers. GearBest will always refund you any difference in shipping fees.
To minimize the possibility of any issues, GearBest strongly recommends that customers provide a physical address to facilitate the order delivery process.
However, if you really need to ship the package to a PO Box, then please select Flat Rate Shipping as the shipping method (weight limit: 2kg). For heavier items, you will need to select an alternate, physical address to facilitate delivery. The general rule of thumb is to consider the weight as a useful guide.
Please note: for expedited shipping, both DHL and FedEx are unable to deliver items to APO or PO BOX addresses. You can learn more about our GearBest shipping policy here.
To make the shipping process smooth and reassuring, we offer you some top tips.
● For peace of mind, we strongly recommend purchasing shipping insurance. This minimizes shipping mishaps, as well as enable us to resend a package (same contents) to you again free of charge.
● Tracking numbers are an affordable way to determine the real-time status and location of your package. You can follow its journey from our warehouse direct to your shipping address.
● For high value orders or time-critical orders, e.g. gift buying and special occasions, please consider our affordable expedited shipping options. Customer satisfaction is always our top priority, this means getting the products you want within the time that you need.
Shipping is a core part of every order and the overall shopping experience. GearBest provides a range of affordable and flexible options for every budget and location. Find the one that's right for you. We are constantly reviewing the choices offered by our shipping partners to ensure the best possible combination of value, speed and reliability. Shop with confidence every time at GearBest.
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