BySteve Lowry 2019-04-03 7604
1. When the battery is running low, please place Robot on the charging dock and align it with the charging electrode plates and Robot will power on automatically (when it’s completely out of power, Robot needs to be charged for a while before it powers on automatically).
2. Ambient temperature is too low or too high (below 0℃/ 32℉ or above 50℃/ 120℉),please use this product in temperature ranging from 0℃/ 32℉ to 40℃/ 104℉.
1. Please remove robot vacuum and check whether the charging dock indicator light is on. Make sure both of the charging dock and power adapter are all plugged in.
2. Poor contact, please clean up the electric shock on the charging dock and the charging electrod shock on the Robot.
1. There are too many obstacles near the charging dock, please place the charging dock in an open area.
2. Robot is too far away from the charging dock. Please try to place Robot near the charging dock.
1. When Wi-Fi signal is poor, please make sure the Robot is within the good Wi-Fi coverage.
2. Wi-Fi connection is abnormal, please reset Wi-Fi and download the latest phone App to try to connect them again.
3. Make sure password is correct.
4. The router is a 5G WiFi. However, the robot only supports 2.4G WiFi.
For Gearbest customers: If you've purchased the 360 S6 robot vacuum or 360 S5 robot vacuum from us, but this post doesn't solve your issues, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.
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