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360 S7 robot vacuum cleaner common issues and solutions

ByTown Kassis 2019-08-05 2065

Does your 360 S7 robot vacuum cleaner encounter some issues? Such as cannot pair with the App, the robot vacuum is offline, the robot vacuum cannot go back to the charging dock, etc. Just find solutions in this tutorial.

360 S7 Laser Navigation Robot Vacuum Cleaner 


1.How to bind the App with 360 S7 robot vacuum cleaner?

To bind the App with 360 S7 robot vacuum cleaner, please refer to the following steps:

Step 1. Move 360 robot vacuum cleaner close to the router and open the top cover. Ensure that the Wi-Fi indicator of 360 robot vacuum cleaner quickly blinks blue, indicating the network configuration mode.

Step 2. In WLAN settings of the mobile phone, search for the Wi-Fi network prefixed with 360AI on the Wi-Fi hotspot list.

Step 3. Note that 360 robot vacuum cleaner supports only the 2.4G band rather than the 5G band.

Step 4. For the Android system, switch off WLAN+ or smart data network and try again.

Step 5. For the Android system, grant all permissions to 360Smart app.

Step 6. Enable the SSID broadcast function of the router.

Step 7. Check whether the Wi-Fi hotspot of 360 robot vacuum cleaner is blacklisted by the router.

Step 8. If the problem persists after the preceding troubleshooting measures are taken, contact the after-sales personnel.

2. What should I do if the 360 S7 robot vacuum cleaner is offline?

Step 1. Please check whether the device is powered off. The device can go online in several seconds after it is powered on.

Step 2. Check whether the router connected to the device works properly and whether the network is in good conditions.

Step 3. Check whether the Wi-Fi hotspot name or password is changed. You can resolve this issue by resetting the Wi-Fi and re-configuring the network.

Step 4. If the device is reset or connected by others, resolve this issue by resetting the Wi-Fi and re-configuring the network.

Step 5. If the device is still offline after the preceding troubleshooting measures are taken, contact the after-sales personnel.

3. Do I need to turn off the 360 S7 robot vacuum cleaner when it is not working?

It is unnecessary. Place the device at the charging dock. The charging stops when the battery is fully charged and then the device enters the sleep state. At this time, the charging dock supplies power to the device. The device maintains the optimal performance in the sleep state. You can wake it up using the 360Smart app on the mobile phone. If you power off the device, you cannot operate it using the 360Smart app.

4. What should I do if the 360 S7 robot vacuum cleaner cannot go back to the charging dock?

Please check and set as following:

Step 1. Remove the transparent protective film from the charging dock.

Step 2. Ensure that the charging dock is energized, the power cable is properly connected, and the charging dock indicator is on green. Check whether the metal shrapnel between the charging dock and the device is properly connected (in normal charging state, the charging dock indicator is off).

Step 3. Check whether there is dust or foreign matter on the electrode plate and whether the side brush blocks the electrode plate, which will result in poor contact.

Step 4. After recognizing the charging dock, the device rotates a round. The recharge sensor works as long as the device is in contact with the electrode plate of the charging dock. Whether the device is straight does not affect the charging effect.

Step 5. Do not set any off-limit area around the charging dock.

Step 6. Ensure that the system has been upgraded to the latest firmware.

Step 7. If the map is reset, place the device on the charging dock, press the Clean button and then press the Home button to check whether the device can correctly go back to the charging dock.


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