360 S7 robot vacuum cleaner FAQ: all things you want to know about it

BySophia Windsor 2019-07-31 8932

360 company released its new generation robot sweeper - 360 S7 robot vacuum cleaner. It features a compact design, rich features and high price-performance ratio. Now, the 360 S7 robot vacuum cleaner has been available on Gearbest. Have some questions about it before buying? You may find answers below.

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1. How to turn on/off the 360 S7 robot vacuum cleaner?

Please press the power button for 3 seconds to turn on/off.

2. Is the 360 S7 international version? Will it work outside of China without VPN for the APP?

Yes, it’s the international version. And it can work outsides China without VPN for the APP.

3. Is there an English user manual in the package?

Yes, there is an English user manual in the package. And instructions in other languages (English,Franch,German,Spanish,Japanese,Korean,Chinese,Dutch,Indonesian).

4. How much water can it be stored in the tank?

The 360 S7 robot vacuum cleaner has a 150ml water tank.

5. Does it support Google Assistant?

No. Presently, the 360 S7 robot vacuum cleaner doesn’t support Google assistant. But it supports Alexa voice control.

6. How long will it take to fully charge the power of the 360 S7 robot vacuum cleaner?

It will take about 3 hours to fully charge the 360 S7 robot vacuum cleaner.

7. Can I wash the filter with water?

Yes, you can wash the filter with water and let it dry in the air. Then install it on cleaner.

8. Does the 360 S7 robot vacuum cleaner support scheduled cleaning?

Yes, you can set the cleaning time on your phone via App.

9. What’s the max cleaning area of the 360 S7 robot vacuum cleaner?

Around 150 square meters.

10. Does the 360 S7 robot vacuum cleaner support App control via WiFi?

Yes, you can download the App “360 Smart” and connect it to the WiFi to control the 360 S7 robot vacuum cleaner.

11. How to reset the WiFi on the 360 S7 robot vacuum cleaner?

Press and hold the power button and the home button for 3s until the voice prompts "Wi-Fi has been reset and operate as indicated by the 360Smart app". At this time, the Wi-Fi is successfully reset. If the device still cannot connect with Wi-Fi, power off and restart the device and reset the Wi-Fi again.

12. Is the 360 S7 robot vacuum cleaner compatible with 5GHz WiFi?

360 robot vacuum cleaner supports only the 2.4G rather than the 5G. Try the following step if your device cannot connect to 2.4G Wi-Fi:

1)switch off 5GHz Wi-Fi of your router.

2)turn on 2.4GHz Wi-Fi of your router.

3)connect your devive to 2.4GHz Wi-Fi.

4)turn on 5GHz Wi-Fi of your router.

13. What is the language of the App?

The language of the App will be automatically changed with your phone’s languages, and it only supports Chinese and English.

14. Will the 360 S7 robot vacuum cleaner make a lot of noise when it is working?

The max noise is 65dB, which is equal to the noise of ordinary conversation.

15. Does 360 S7 robot vacuum cleaner support mop function?

Yes, the 360 S7 robot vacuum cleaner has mop function, it will automatically switch to mopping mode after installing the water tank, and it will switch back to sweeping mode when removing the water tank.

16. Does the 360 S7 robot vacuum cleaner have anti-collision and anti-drop function?

Yes, there are anti-collision and anti-drop sensors to detect the sweeping environment.

17. How about the climb capability of the 360 S7 robot vacuum cleaner?

It can climb over obstacles with 2cm height.

18. Does the 360 S7 robot vacuum cleaner support automatic recharging?

When Robot’s battery is running low (less than 20%), it returns to the charging dock to recharge automatically. When battery is running out, please charge manually.

19. Does the 360 S7 robot vacuum cleaner have virtual wall function?

Yes, you can set the cleaning area or off-limit area on the App.

20. What’s the suction power of the 360 S7 robot vacuum cleaner?

Its max suction power is 2000Pa. In addition, it also offers another 2 suction modes: 800Pa and 1300Pa. You can adjust the suction power on the App.

21. Can I schedule the cleaning for different rooms on the App?

Yes, you can customize the cleaning path specifically for different rooms via APP control.

For Gearbest customers:

Does this FAQ guide help you? If you have any other questions about the 360 S7 robot vacuum cleaner, just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

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