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Alfawise Q203 Smart Door Lock FAQ

BySteve Lowry 2019-03-18 4592

Alfawise Q203 Smart Door Lock supports five ways to unlock, also you can control it via App. This post gives the solutions about common issues about Alfawise Q203 Smart Door Lock you may meet.


Alfawise Q203 smart lock features

It supports five ways of unlocking: fingerprint, swipe card, password, APP, and key.
It supports 40-100mm thick wooden or steel doors. The supporting lock models are 4585, 6085, etc. The outer dimension of 4585 lock body is 61.5 * 173mm, and that of 6085 lock body is 76.5 * 173. If the lock body is not 4585 or 6085 before, we need to refer to the size of the lock body and the hole diagram to re-drill, and confirm that the size of the door lock panel can cover the original hole position.

● Confirm the thickness of the door:

Make sure that your door is made of wood or steel between 40 and 100 mm thick.

● Confirm the size of the lock:

Make sure the size of the lock and lock body installed before. If the size is different and the Q203 lock panel can cover the previous hole position, it needs to be re-drilled to install.

● Confirm the direction of the door opening:

Make sure that your door opens to the left or the right. There are two kinds of door locks, left and right. Be careful not to buy them wrong.

Alfawise Q203 intelligent door lock is made of aluminium alloy.
It uses four AA batteries to supply power. The endurance time is 30,000 hours. It can be used for more than one year if it is unlocked 10 times a day.
It supports low power alarm. When the voltage is too low, the door lock will automatically alarm. After the alarm, the lock can be unlocked 50 times. Please replace the battery in time. If the battery is exhausted, it can also be connected to the mobile power supply through the USB interface at the lower part of the door lock to unlock the emergency power supply. After unlocking, the battery needs to be replaced immediately.
Its operating temperature ranges from - 25 degrees to 55 degrees.
Alfawise Q203 intelligent door lock supports virtual password. In order to prevent the password from being leaked when there is someone beside the host, some random codes can be input before and after the password. As long as the consecutive password numbers in the middle are correct, the lock can be unlocked.
The APP is "Tuya Smart". App supports 10 languages including English, Spanish, French, German, Arabic, Japanese, Italian, Russian, Chinese and traditional Chinese.
You can adjust the direction. But please adjust the direction of the lock tongue according to the text.
At present, only English is available. Other languages can be added in the time ahead.
Three administrators can set up at most.
Alfawise Q203 intelligent door lock supports up to 100 users.
Yes, you can reset the door lock, cancel the battery cover behind the lock, and have a reset key in the battery box. If you press the reset key for more than 3 seconds, you can delete the administrator and initialize it to the factory state.

Yes. There are two ways to unlock a lock remotely:

● APP generates dynamic password unlocking:

Dynamic passwords can be generated in APP and unlocked for visitors.


● App remote unlock:

When visitors visit, they can enter "4"+ "#" on the door lock. At this time, as long as the mobile phone is connected to the internet, the APP door lock interface will appear "click remote open door", and then you can click it to unlock it.

● After the dynamic password is input, you should press "#" to make it valid.

● The effective time of dynamic password is 5s after it is generated. After 5s, it will be invalid and need to be regenerated. Dynamic passwords also support virtual passwords.

Yes, there is an open door log in APP, and the name of the user can be edited.
Yes, Q203 locks will be locked automatically if the password is entered incorrectly more than five times, and will be released in three minutes.

There are three kinds of alarms:

● Enter password five times;

● Low power alarm;

● Anti-prying alarm.

Alfawise Q203 Smart Door Lock frequenctly asked questions

Long press "*" key, input fingerprint 3 times according to the language broadcast "Please add administrator", you can complete the administrator settings.
Long press "*" key, according to the language broadcast "please verify the administrator". After verifying the administrator, add users according to the broadcast prompt, you can use fingerprints, passwords, and cards.
If the card is lost, the user can be deleted. After deletion, even if someone picks up the card, he can't open the door lock.

● First connect the mobile phone to the WIFI at home, open the "Tuya Smart" APP, click on the "+" in the upper right corner, then click on "All devices" and select "Door Lock".

● Touch the keyboard of the door lock and input "3"+ "#" continuously. After verifying the administrator, the "8" key flickers, that is to say, it enters the distribution network mode.

● Follow the APP prompt and enter the WIFI password, that is to say, complete the task of adding connections.

Note: In APP "All Equipment", choose "Door Lock" instead of "Intelligent Door Lock", where "Door Lock" is WIFI Door Lock, and "Intelligent Door Lock" is ZigBee Door Lock.

Long press "*" key, according to the language broadcast "please verify the administrator". After verifying the administrator, prompt "Please add users", press the "*" key for a long time, switch to delete user mode, then delete fingerprint users according to voice prompt, delete password users by pressing "1", delete password users by pressing "2", delete card users by pressing "3", delete all users by pressing "4".

Firstly, you should complete the drilling according to the requirements of the door lock punching diagram, and then install the door lock according to the following three steps:

● Install the lock body.

First of all, please confirm the direction of the lock tongue, confirm and adjust the direction of the lock tongue according to the direction of the door lock, install the entry and lock the screw.

● You need to install the front panel of the lock.

The product packaging box contains square steel and connecting pillars of different lengths. The square steel and connecting pillars of different lengths are selected according to the thickness of the door. They are inserted into the front panel of the lock and then set into the entry.

● Install the rear panel of the lock.

Connect the front panel wiring to the back panel, select the appropriate size of square steel and connect the square steel, lock two fixed screws to complete the installation.

Note: There is a screw position inside the battery cover box.

Wrap up


For Gearbest customers: If you've purchased Alfawise Q203 Smart Door Lock  from us and still have problem after reading this post, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.


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