AMAZFIT GTR Smartwatch Pairing and APP Download Problems Fix Guide

ByJoe Horner 2019-07-31 50954

The AMAZFIT GTR has been on sale for several days on Gearbest, and I believe many friends have already experienced the charm of this GTR smartwatch. However, there may be some problems in the use of watches, especially the pairing of watches and mobile phones, APP downloads and data synchronization. Do not worry! Here give you some tips to solve it!

AMAZFIT GTR Smartwatch

The Amazfit GTR app is available for iOS in the Apple App Store and for Android in the Google Play Store.

●Please search for “Amazfit” to download and install the app.

●Scan the QR code in the Amazfit GTR Manual to download and install Amazfit APP.

You will have 6 methods to sign in the account, select one to create the account. (Mi account, Wechat, Google, Facebook, Line, Email)

Yes, you can pair Amazfit GTR with an account that you have already used to pair other models. But you can’t connect them at the same time. One of them can be an active device and connected with your mobile phone and the other one will disconnect. Note: You can’t pair two Amazfit GTR in one account at the same time.

●Check if you enter correct user account and password.

●Switch the network from WIFI to 3G/4G on the setting of your phone.

●Clear Bluetooth Share data and erase app cache/data

●Reboot your phone If the above steps don’t work, please write and submit a feedback from Amazfit App and send your ID to the customer support.

●Please download the Amazfit app through the application markets, and register or log into your account.

●Open the app to choose "Profile–Add device–Watch–Amazfit GTR" to start searching nearby devices.

●Please tap the check-mark when it shows a pairing request on the watch.

●If you find that the Amazfit app supports pairing through directly scanning codes when you open it, please point the scanner to the QR code on the watch, and then you can quickly pair the device.

●The watch, once paired, usually needs to be updated. Please wait for the updating process finish with patience. With the mobile network and Bluetooth on, you also need to keep the watch close to your mobile phone in order to ensure a successful upgrade.

●If you need to unpair your watch, open the Amazfit app and choose "Unpair" on the device page.

●Sign out of Amazfit app and log in again. When you open Amazfit app, app will connect with watch and update automatically.

●Uninstall/Install Amazfit APP, log in to the app, and connect again.

●Erase Bluetooth Share Data and app caches if you are using an Android phone.

●Reboot your mobile phone Before updating your device, we suggest you fully charge your device or make sure it has 10% battery left. Keep your phone screen is on and do not perform other operations on your phone during upgrade.

You can download Amazfit app to pair and connect the watch. In Amazfit app, the watch data can be synced to Strava/Google fit/Apple health.

Step 1: Log in Amazfit App

Step 2: Tap Add accounts in Profile page and choose Strava/Google fit/Apple health to add

For Gearbest customers: If you've purchased AMAZFIT GTR from us and still have problem after using the firmware, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

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