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Fix JISIWEI I3 vacuum cleaner brush / wheel / app issues

ByAdeline Belluz 2018-03-26 1558

This is a post which can help you solve some problems of JISIWEI I3 vacuum cleaner. If your JISIWEI I3 has problem with its side brush, wheel or app, continue reading this troubleshooting guide.

JISIWEI I3 smart robot cleaner

If you feel the suction power of the vacuum cleaner is not strong after using it for a period, that's because the robot vacuum cleaner cleans your house daily which improves its cleanliness and reduces dust in your home.

Also, this situation appears when the suction tube is blocked by rubbish or the cleaner is in low power status. In this case, follow the solutions below:

Check and clean the JISIWEI I3 smart robot cleaner's dust bin, dust inlet, dust bin cover.

Use the device after charging your vacuum cleaner if it's in low power status or totally hasn't any power.

Check if the side brush is abnormal. If yes, change another side brush for your JISIWEI I3.

Check if the cable inside your device is loose.

Follow the video to open your JISIWEI I3's cover:

Then solder the wire to make the cleaner works:

If you don't have the tools to fix the product or don't want to do it by yourself, you could go to a fixing store or ask the seller for help if the product is still under guarantee.

Maybe the wheel is blocked by something like hair or thread. Check the wheel on your JISIWEI I3, remove the stuff on the wheel if it has.

Maybe the wheel on your JISIWEI smart cleaner is broken. Therefore, change a new wheel for the device. Here are instructions on how to change the wheel:

Open the unit cover of your JISIWEI I3:

Remove the wheel from the vacuum cleaner:

Change a wheel and fix the cover back:

If you don't have the tools to fix the product or don't want to do it by yourself, you could go to a fixing store or ask the seller for help if the product is still under guarantee.

Scan the QR code with your iPhone to download the app:

app QR code for JISIWEI I3 smart robot cleaner

If you fail to download the app by scanning above QR code, try to scan the QR code on the package box or user manual.

Check whether the side brush is blocked by hair or any other things, which cause it gets stuck. If yes, just uninstall the side brush to remove the things off and then re-install it again.

If the side brush doesn't return to work after the cleaning, the cleaner needs to be changed a new side brush motor or even a mainboard (it's hard for most of the users to change motor or mainboard by themselves, thus, you can ask the seller for help or go to a fixing store to solve the problem).

For Gearbest customers: If you've purchased the JISIWEI I3 smart vacuum cleaner from us, but the guide doesn't solve your issues, please do not hesitate to get in touch. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.


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