How to connect Zhiyun Smooth Q2 to your iOS or Android phones?

BySigismondo Eisenhower 2019-10-18 5533

Zhiyun Smooth Q2 is the smallest smartphone stabilizer, which you can take any where and any time. With this excellent gimbal, you can record the wonderful moment in daily life by the mobile phone. Sometimes you may find that Zhiyun Smooth Q2 can’t connect to your Huawei phones or iPhone. Don’t worry, the following methods can help you.

Zhiyun Smooth Q2 ​ 

How to connect Zhiyun Smooth Q2 to your iOS or Android phones?

Step 1: Download and install the ZY Play APP in the mobile phone, you can scan the QR code in the user manual or download from Google Play or APP Store.

Step 2: Turn on Zhiyun Smooth Q2.

Step 3: Turn on smartphone Bluetooth, and turn off the phone’s vertical screen lock.

Step 4: Open the ZY Play,

Step 5: Select the device "Zhiyun Smooth Q2" in the menu.

Step 6: Click "connect device", and choose the corresponding stabilizer Bluetooth name.

Step 7: Tape "Enter immediately", then you can take picture or video.

 

If Zhiyun Smooth Q2 connect you mobile phone failed, how to do? Don’t worry. Try the follow methods.

 

● Be sure to make a Bluetooth connection in the app, not a Bluetooth connection in the phone settings.

● Make sure mobile phone model is compatible with Zhiyun Smooth Q2. You can check in Zhiyun Smooth Q2 gimbal compatible smartphones list

● Make sure your mobile phone OS version is compatible with ZY Play APP. Zhiyun Smooth Q2 APP supports IOS 2.7.7 version, iOS 9.0 or higher and Android 2.2.0 version, Android 5.0 or higher.

● Please confirm whether the Bluetooth of Zhiyun Smooth Q2 is connected by other mobile phones (the Bluetooth connection is one-to-one). After connecting Bluetooth, the Bluetooth signal will stop being released, so DJI GO cannot find it. Try to turn off nearby Bluetooth and try rebooting Zhiyun Smooth Q2 again.

● Try to ignore the Bluetooth of Zhiyun Smooth Q3 and then restart the stabilizer Bluetooth connection.

● Turn off gimbal and your mobile phone, and repeat the above connection steps.

Notice for Zhiyun Smooth Q2 using

● After the Zhiyun Smooth Q2 cross arm is rotated by 90°, the Zhiyun Smooth Q2 motor will enter the standby state, but the Bluetooth will still remain connected to the mobile phone. If you don't need to use it, it is recommended to turn off the smart cloud power4 and turn off the phone Bluetooth.

● In addition, please place the smart cloud smooth Q2 horizontally before shutting down, so as to avoid the collision between the mobile phone and the bottom of the stabilizer when the stabilizer cross arm is deflected during power failure.

For Gearbest customers:

If you've purchased Zhiyun Smooth Q2 gimbal from us and still have problem after reading the user manual, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy and willing to help.


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