How to solve YI II 4K action camera screen & image problems

ByZim Watson 2017-07-03 4767

Here's a quick guide on how to solve YI II 4K action camera screen & image problems from fuzzy image to slow video playback.

YI II 4K action camera

Black spots on YI II 4K action camera captured images

First, make sure that there are no spots on the object you want to capture and that the camera lens' protective file is removed.

Check if the camera lens is clean. If not, use a clean soft cloth to wipe it down.

Try rebooting the camera: press the Power button + WIFI button together or to the camera's Settings to reset it.

If none of the above works, the camera's flat cable may loose, or the camera's lens may be damaged. You can take it to a local camera shop to check and repair. Alternatively, you can contact the after-sales service for further assistance.

Check if the camera lens is clean. If not, use a clean soft cloth to wipe it down.

Change the video/photo resolution in the camera's settings. Go to Settings - Video/Photo resolution and choose a higher resolution like 1080P or 4K.

If none of the above works, the problem may be caused my system errors. Reset the camera (do not format it: this will only format the camera's SD card). Go to camera's Settings and choose the reset option or press the WIFI button and the Power button together to get rid of system errors.

If resetting the camera did not help, update the camera's firmware. Download the YI II camera's firmware from its official website, then follow the steps in the YI II 4K action camera flash/update guide.

The problem may also be caused by a full or faulty micro SD card. Try switching to a good quality branded micro SD card like Toshiba, Samsung or MIXZA. Don't forget to format the micro SD card before using it.

micro SD card for YI II 4K action camera

If none of the above works, there is probably a problem with the camera's hardware. Contact the after-sales service for further assistance.

lines on YI II 4K action camera's screen

Make sure the camera lens's protective slip is removed.

Check if the camera lens is clean. If not, use a clean soft cloth to wipe it down.

There could be something wrong with the camera's system. Try resetting the camera to get rid of the errors. Go to camera's Settings or press the Power button + WIFI button together to reset it.

Alternatively, you can update the camera's firmware. Download the YI II camera's firmware from its official website, then follow the steps in YI II 4K action camera flash/update guide to update the firmware.

The camera's flat cable may loose or the camera's screen may be damaged. Take it to a camera shop to check and repair. If the screen is broken and needs to be replaced, contact the after-sales service for further assistance.

If the video is playing fine on the camera itself, the problem is probably caused by a poor Wi-Fi connection.

Wi-Fi signal may be poor. Try to reconnect your camera to Wi-Fi

There are many WIFI hot spots around you affecting network quality.

There is a problem with the phone's decoding process and the video gets stuck during playback.

The best solution for this issue is to download the video onto your phone so that the WIFI connection doesn't affect your watching experience.

 You may also want to read:
 YI II 4K action camera boot & TF card problems (International version)
 YI action camera flash/update guide

For Gearbest customers: If you've purchased the YI II (international version) 4K action camera from us, but the post above doesn't solve your issues, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

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