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i12 TWS Earbuds Pairing Problem Fix Guide

ByJoe Horner 2019-08-27 18916

In the process of using i12 TWS earbuds, you are sure to encounter some usage problems, especially pairing problems. For example, how to pairing i12 TWS to the phone, the left and right earbuds do not connect properly, or the left earbud makes a "di" sound when connected. How to deal with it? Don't worry, please keep reading.

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How to pairing the i12 TWS left and right earbuds?

In general, i12 TWS earbuds are matched when they leave the factory. The two i12 TWS earbuds will turn on and pair each other automatically after take out from charging case. the left earbuds will flash blue and the red LED of right earbuds will turn off when they paired each other successfully.

If not, please refer to the following steps. (Reset the i12 TWS)

Step 1: Delete the left and right erbuds pairing information (Reset the i12 TWS). In pairing mode, 5 click the power button until LED lit RED.

Step 2: Long press the function key for 5 seconds to turn on the i12 TWS.

Step 3: Enter pairing mode, pairing time is about 5 seconds, prompt tone "pairing mode".

Step 4: Left flash blue light, Right light off, the pairing is successful, and prompt "connected".

How to connected the i12 TWS earbuds to your phone?

The i12 TWS earbuds support both binaural and monaural connections. For more information on how to connect, please refer to the following steps.

●Binaural connection

Step 1: Take out both headphones from the battery case at the same time, the earbuds flash red and blue light.

Step 2: Turn on the phone Bluetooth, and search Bluetooth devices.

Step 3: After connected, there will prompt “Connected”.

●Monaural connection

Step 1: Take out one of the earbuds from the battery case at the same time, the earbud flash red and blue light.

Step 2: Turn on the phone Bluetooth, and search Bluetooth devices.

Step 3: After connected, there will prompt “Connected”.

When connected, the left earbud makes a "di" sound, is it normal?

If the i12 TWS headset uses only one side of the left ear, it is possible that the left ear will try to search for the right ear after an interval, and there will be a drop at the same time, which is normal.

Another situation is that the power of the headphones is insufficient or the Bluetooth signal is not good, there may be dripping sound. It's normal too.

If the i12 TWS headset continues to make a "di" sound, try toresetting the i12 TWS headset.

When connected, only one of the i12 TWS earbud working?

When you connect to the i12 TWS, but only one of the earbuds can hear the sound, it is possible that you cut into monaural mode, or the connection is not normal. At this time, You can restart your i12 TWS as recommended above. In addition to the above method, there is another way to try: The Left or Right i12 TWS Earbuds Can not working? Just click here to figure out!.

For Gearbest customers: If you've purchasedi12 TWS from us and still have problem after using the firmware, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

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