ByJoe Horner 2020-02-20 18403
Step 1: Make sure the Realme Buds Air are in close proximity of the smartphone (less than 10m)
Step 2: If they are in close proximity and still don't respond, press the key for more than 10s to reset the buds
Step 3: Close the Realme Buds Air charging case cover when the LED light goes off.
Step 4: Open the over and press 3s to enter Bluetooth pairing mode. Reconnect to the phone to confirm whether the issue is resolved.
If they have been paired and still cause trouble while connecting, follow the below steps:
●Check if the Dirac is one of the audio decoders. The product only supports 2 decoders: AAC & SBC.
●Try to Reset your Realme Buds Air.
If there's an audio delay while playing video, i.e. a synchronization issue between audio and video.
●Check if the media file is stored locally. If not, check if the issue is caused by network.
●Get it back for Failure Analysis, if playing from local resources and the behavior isn't normal.
If the volume increases or decreases automatically and there's disturbance and frequent connection/ disconnection after strange sounds.
●Please check if you're in a zone with too many WiFi networks or other strong signal disturbance. Re-test it in a clear area and send it back for Failure Analysis if the problem persists.
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