ByAdeline Belluz 2017-12-13 3796
● Maybe the hard drive hasn't been detected/recognized in BIOS. Try resetting BIOS by clicking F9 - Yes - F10 -Yes. The laptop is good if it can operate properly after resetting.
● Maybe wrong system setting damaged the hard drive. You can use the Chinese drive for the Air 12 laptop to fix the problem. Or you can go to professional maintenance center to reload the drive.
● If the laptop still doesn't work, please consult the seller to solve the drive problem.
● Generally, it takes 1 hour or longer to restore the device to factory settings and the system won't react so quickly after restoring. So just wait for a longer time until the system back to normal.
● Press and hold power button about 15 seconds to power off the laptop. If the Air 12 still stop at "Welcome 64%" interface, just wait about 30 minutes. If the device has not responded, please contact aftersale service.
● This issue may be caused by cell dormancy if you were using the laptop before turning off automatically. Charge your Air 12 and press power button about 30 seconds to activate its battery.
● Change another power adapter to charge the Xiaomi Air 12 laptop for a while and then see if it works or not. If it still has no response, please contact the aftersale service.
For Gearbest customers: If you've purchased Xiaomi Air 12 laptop from us and still has problem, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible.
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