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Solve Xiaomi Yi 1080P action camera video & image issues

ByAdeline Belluz 2018-04-12 4734

If you own a Xiaomi Yi action camera, but unable to view the video via app, got blurred images, record video without any sound, capture images with black spot. Don't worry, this post will help you solve this problem.

view Xiaomi Yi camera records video via phone

Mi Home not showing video recorded by Xiaomi Yi camera

The video can be viewed in the Yi app after successfully connect to the camera. If you cannot watch the video or even the action camera cannot connect to WIFI properly, please follow the solutions below to solve this problem:

Exit the Yi 1080P action camera app, restart your camera and its WIFI, then reconnect it to your phone.

Check the version of Xiaomi Yi app. If it's not the latest version, just update it to the newest or reinstall a newest Xiaomi Yi app.

Check the status of your Yi action camera's WIFI - the blue WIFI indicator flashing means the WIFI is turned on. If you haven't opened the WIFI or the WIFI indicator isn't flashing, please open it and wait for 10 seconds until the Blue light is flashing.

Check if the app is connected to other camera's WIFI hotspot or you entered an incorrect WIFI password (the default password is 1234567890). If you have changed the password and forgot the new password, please reset the action camera: long press the Power + WIFI buttons together until you hear a beep sound which signifies that the reset is done. Now you can input the default password to connect it to the app.

Check if there is another phone connects to your camera. A Yi 1080P sports camera can only connect to a phone, thus, you should disconnect it from other device and then connect to your phone.

Make sure that the distance between your phone and Yi action camera is within 100 meters.

Factory reset the action camera: (1). Press and hold the Power + WIFI buttons together until you hear a beep sound which mean that the reset is done. Then, open the WIFI hotspot and connect it to your phone. (2). Open the Yi app, tap on "Settings" - "Restore Factory Settings".

Check volume of the buzzer on Xiaomi Yi action camera: open Yi app - Setting - Buzzer volume. If the volume is too low, just adjust it to a proper volume.

Change another branded high speed micro SD card (the camera supports up to 64GB storage card). Remember to format the card before using.

Factory reset the action camera: (1). Press and hold the Power + WIFI buttons together until you hear a beep sound which mean that the reset is done. Then, open the WIFI hotspot and connect it to your phone. (2). Open the Yi app, tap on "Settings" - "Restore Factory Settings".

Update the firmware of your Yi action camera: (1). fully charge your action camera - connect the camera to your phone via Yi app - tap "Settings" - tap "Firmware Version" - update the camera firmware to the latest version.

Clean the Yi action camera's lens with a special gentle cloth for glass, then check if the spot stays. If yes, maybe the camera has a problem inside it.

Xiaomi Yi camera captures blurred images

Change another branded high speed micro SD card (the camera supports up to 64GB storage card). Remember to format the card before using.

Factory reset the action camera: (1). Press and hold the Power + WIFI buttons together until you hear a beep sound which mean that the reset is done. Then, open the WIFI hotspot and connect it to your phone. (2). Open the Yi app, tap on "Settings" - "Restore Factory Settings".

Update the firmware of your Yi 1080P sports camera: (1). fully charge your action camera - connect the camera to your phone via Yi app - tap "Settings" - tap "Firmware Version" - update the camera firmware to the latest version.

For Gearbest customers: If you've purchased the Xiaomi Yi 1080P action camera from us, but the guide doesn't solve your issues, please do not hesitate to get in touch. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.

 You may also want to read:
 Fix Xiaomi Yi 1080P action camera power on/off & charging issues
 Solutions for improving image quality of Xiaomi Yi 4K action camera
 Troubleshooting: Xiaomi Yi action camera connection failure with your phone

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