Teclast T30 tablet troubleshooting guide

ByAdan Flannigan 2019-09-24 5823

Teclast T30 tablet is the newest lineup tablet of Tecalst. It is released on August 13, 2019. With the Android 9 Pie OS and Helio P70 processor, it brings fast running speed for users. And the 8000 mAh battery capacity can play video 11 hours. Most customers may meet some problems when use it for a long time. So we collect the solutions for these issues.

Teclast T30 tablet  

The tablet cannot turn on.

1. Check the Teclast T30 tablet battery status, if the battery is running out, you should charge the tablet immediately.

2. Press and hold the “Reset”button

3. Update the firmware

4. Unload the incompatible APP

The table is crash suddenly.

1. Press the power button to restart your tablet

2. If the tablet cannot restart, try to press the Home and power button simultaneously to shutdown the tablet

3. Waite the tablet battery running out and turn on it

4. If above ways don’t work, try to contact the after sale service.

There is no sound when playing music or watching video.

1. Check the sound mode is Mute or not

2. Check the sound settings

3. Close all the running programs, wait for the device to cool down, restart the program

The tablet screen is black.

1. Check the Teclast T30 tablet battery status, if the battery is running out, you should charge the tablet immediately.

2. Let the machine start in safe mode (also called recovery mode) and clean up the data, press the power button and volume button at the same time

Note: this way will make your own installed software file date and other content disappear.

3. If you had root you tablet, you should re-back to the original firmware.

The tablet screen is blue.

1. Upload the incompatible APP

2. Use the antivirus software to check your tablet

3. Restore or reinstall the system

Why my tablet can’t connect to wifi?

1. Check if the connected router name is correct, restart the route, or manually set the static ip.

2. Reduce the distance between the tablet and the WiFi router and physical obstacles to ensure good WiFi signal coverage quality;

3. Restart you tablet and WiFi router

4. Check whether the WiFi router is ventilated and the heat dissipation is good. Avoid the overheating temperature and cause the WiFi router to operate abnormally.

5. Check whether there is a strong radio interference source around the WiFi router, which affects the transmission quality of the wireless signal between the tablet and the WiFi router;

6.Factory reset your tablet and WiFi router.

The tablet can't be charged

1. Please use the original charger or the matching charger when charging (the charging specification is detailed in the machine manual). Other chargers may not charge or burn the machine because the input power does not match.

2. Do not connect to the computer's USB port for charging. Due to the large current required for charging the tablet, the USB power supply capability of the computer is insufficient, which may cause the USB charging of the connected computer to be unable to be charged;

3. Try to avoid side-filling. When charging, the charger's charging current will be consumed by the running tablet, which will cause the battery to fully charge for a long time;

4. Since all peripheral detections have been turned off by the system during the sleep state, when the charger is plugged in, the machine screen will continue to be in a black screen state. You need to press the power button to wake up the system to display the corresponding State of charge

5. The above methods can not be solved, may be machine hardware problems, please contact the purchase office to return to the factory for further testing and maintenance


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