Q: Why is the screen blurry on start up?

A: Check the HDMI connection, also you can change a new HDMI cable.

Q: Why does the box stay on the splash screen and cannot get into the system?

A: This is mainly caused by incorrect power cut when the box is still operating, try to reset your box.

Q: What should i do if the box cannot boot up properly or crashes many times?

A: You need to upgrade the firmware (which is provided by the manufacturer).

Q: What can i do if the box cannot be charged?

A: You need change to a new charger or check if it is a problem of the hardware.

Q: Why can't i download some Apps?

A: Ensure the system supports the Apps you download, upgrade the firmware if necessary.

Q: What can i do when WiFi connection doesn't work?

A: Restart your WiFi connection and check the advanced setup, set static IP address.

Q: What are the functions of USB ports? Can i connect a USB network card?

A: USB ports are standard cable connection interfaces designed to connect external storage devices to your computer, you can use the USB port to upgrade the system firmware.

Before connecting the USB network card please ensure the box supports your USB network card drive.

Q: I want to know if the box supports Airplay, DLNA or Miracast.

A: The product details page will show you if it supports Airplay, DLNA or Miracast. If you can not find the details please contact our customer service.

Q: What languages does the box support?

A: You can check it in the language settings, our TV box supports most languages.

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