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Possible causes of the problem:

●The Huawei Freebuds are low on power.

●The Huawei Freebuds upgrade status is abnormal.

●The phone is far away from the Huawei Freebuds, or there is a barrier between the headset and the phone.

●Electromagnetic waves and other wireless signals in your area may interfere with Bluetooth connections.

Solution: 

●It is recommended that you recharge the Huawei Freebuds and re-upgrade them.

●Please put the headset with the phone (recommended within 50cm) and re-upgrade.

●Make sure your Huawei Freebuds are in a highly interfering environment, away from microwave ovens, Wi-Fi signal sources (such as Wi-Fi routers), and other objects with greater electromagnetic interference.

●If your headset upgrade speed is particularly slow, it may be because the mobile phone system version is relatively low, Android users recommend that you upgrade your mobile phone system to Android 5.0 or above, iOS users do not support it for the time being, please upgrade through the Android mobile phone.

For Gearbest customers: If you've purchased Huawei freebuds 2 pro from us and still have problem after using the firmware, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help

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