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What to do if your Nintendo Switch is lost or stolen?

ByGoraud Mazanec 2019-08-30 24441

Since it is a portable console, the chances of losing it or being stolen increase. This is what you have to do with a lost or stolen Nintendo Switch. We are used to using the resources that mobile manufacturers give to users in case of loss, such as the Lost Mode of the iPhone and iPad, with which we can block terminals remotely. But with a lost or stolen Nintendo Switch, things get complicated because the Kyoto company gives us few options. However, there is something we can do to be more reassured even if another individual has it in his possession.

We can't remotely block a lost or stolen Nintendo Switch, but we can unlink our account. Assuming you've already put in the relevant complaints or denunciations, this little guide summarizes what you can do as a user of your console.

Get the serial number of the console

The a unique code for each unit that you can find both on the bottom of the console and on the bottom of the original box. If you haven’t record the serial number when it got stolen, there is another option. If you have the Switch Parental Controls app on your phone, you can find your serial number on it.

Contact Nintendo 

Perhaps one of the first fundamental steps is to contact with Nintendo and explain the situation to your Customer Care team. You can call their support line at 1-800-255-3700 to ask for help. We don't know exactly what Nintendo can do with the system by having the code; it's likely that it can block the console's online functions or simply unlink your account from the machine.

Remove your credit card

If you have added a credit card to your account, you should remove it first by following these steps:

Step 1. go to accounts.nintendo.com.

Step 2. select shop menu on the left.

Step 3. click the Delete button next to your credit card.

Detach your Nintendo account from the Switch

The only thing you can do from an external computer is unlink your Nintendo account from your system. This will eliminate games downloaded from the eShop and also access to the shop itself from your account, which will prevent others from making purchases on your behalf if you had a registered payment method.

To do so, you can follow these steps:

Step 1. Go to accounts.nintendo.com.

Step 2. Logged in with your Nintendo account.

Step 3. Click Remove Registration from the main console.

Step 4. Here you may be asked to enter your password again.

Step 5. Finally, confirm by clicking on "Delete Registration".

We can also do this by going to my.nintendo.com, logging in, going to "Account Settings", and going to "Store Menu"; from there we'll follow the steps above.

Keep in mind that it is only possible to delete one record per year (through the web).

Then, when you log back in to your new console, you will be able to download the digital games you would have purchased from the eShop, as well as retrieve compatible saved games if you subscribe to the Nintendo Switch Online service.

It's a pity that Nintendo doesn't have a blocking method such as Google and Apple's that allows us to disable or delete any data that includes the mobile until the device is back in the hands of the owner.

Even the screen blocking method of the Switch leaves something to be desired (it could include a pattern or PIN system as a minimum to increase security against outside hands).


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