Zhiyun Smooth 4 gimbal connection troubleshooting

BySigismondo Eisenhower 2019-10-28 30437

In the smart phone stabilizer using process, the Bluetooth connection issue is a headache for most users. Why Zhiyun Smooth 4 gimbal can’t connect my iPhone 11? I can’t search the Zhiyun Smooth in my Huawei Mate 30. Don’ worry. The following ways may help you.

Zhiyun Smooth 4​ 

● Make sure your mobile phone compatible with Zhiyun Smooth 4. Check the Zhiyun Smooth 4 smartphone compatible list.

● Make sure your mobile phone Bluetooth is turning on.

● Don’t pair Zhiyun Smooth 4 in the mobile phone Bluetooth list. It should be pair in the ZY Play APP.

Check the power of Zhiyun Smooth 4.

● Turn off the Bluetooth and try again.

● Delete all the Bluetooth information, and try to pair again.

● Restart or rebooting your Zhiyun Smooth 4 or mobile phone.

Update the firmware version of Zhiyun Smooth 4.

How to pair Zhiyun Smooth 4 with iOS and Android phones?

Step 1: Download and install ZY Play APP in the smartphone.

Step 2: Mount your mobile phone on Zhiyun Smooth 4, and adjust the balance.

Step 3: Powered on your gimbal by press the power button 2 seconds

Step 4: Open the ZY Play APP, and select Zhiyun Smooth 4 in the device list.

Step 5: Click "Connect the device".

Step 6: There will be a prompt in the screen, tape "Smooth 4 XXX"

Step 7: Waiting for Zhiyun smooth 4 connect, and the it will turn to the shooting interface after connect successfully.

For Gearbest customers:

If you've purchased Zhiyun Smooth 4 gimbal from us and still have problem after reading the user manual, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy and willing to help.


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