Apple launches smart battery case replacement program for iPhone XS series and XR

ByClarinda Joe 2020-01-13 1494

Apple recently announced a smart battery case replacement program for iPhone XS, iPhone XS Max and iPhone XR. According to the announcement, some smart battery cases dedicated to, iPhone XS, iPhone XS Max and iPhone XR may have charging problems. The affected smart battery case may have one or more of the following conditions: when the battery case is powered on, it cannot charge itself or intermittently; the battery case cannot charge the iPhone or charge intermittently.

In addition to iPhone XS, iPhone XS Max and iPhone XR, other equipment problems have to be carried out in accordance with the terms of after-sales service, not in the scope of free replacement. Apple also said that the replacement program may limit the maintenance area to the original country or region of purchase.

The production date of the affected equipment is between January 2019 and October 2019. Apple stressed that this is not a security issue, and users can go to Apple or Apple authorized service providers to replace eligible battery cases free of charge. In addition, the affected shells will be treated in an environmentally friendly manner, and the program will provide protection for the affected smart battery cases with a validity period of 2 years from the date of the first retail sale of the equipment.

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