How to prevent renting a house to a mental patient? Airbnb said that AI has a way.

ByPenelope Jakoulov 2020-01-08 1306

[gearbest News] as a tenant, we all want to rent a spacious, comfortable and tidy room, and we want the landlord to be approachable and warm-hearted. Similarly, as landlords, we also want our tenants to be mature and educated. Meeting some uncontrollable mental patients may be a bigger headache for landlords than meeting some low-quality tenants. However, Airbnb says they are using AI to scan customers on the network to determine whether they are reliable.


The tool assesses the likelihood of users showing "untrusted" features, including narcissism, authoritarianism, and mental illness, from their criminal records to social media posts, according to patent documents. The user background check tool comes from a start-up called Trooly, which was acquired by Airbnb in 2017. When foreign media asked Airbnb to what extent he would use the tool, the company declined to comment.

The tool may raise a lot of questions, such as whether this is an invasion of user privacy. Can artificial intelligence tell whether someone is mentally ill or not through the limited information on the Internet? Airbnb has spent a lot of money over the years to clean up the rubbish left behind by tenants, which is why they want to identify some "unreliable" tenants.

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