Stop technical support! Some HTC smart fitness devices are losing their "intelligence"

ByKipp Denelsbeck 2020-02-05 1547

In 2016, HTC teamed up with sports brand Under Armour to launch a connected fitness system, UA HealthBox, which includes a UA Band fitness bracelet, UA Heart Rate heart rate monitor and UA Scale smart scale, which costs $400. Now, it is reported that, Under Armour is gradually abandoning technical support for these three devices, not only canceling the most important App data records, but also stopping all bug fixes and customer support.

UA Scale intelligent scale 

The app will stop running completely on March 31 to prevent these devices from synchronizing their data in a few cases. The company encourages users to export data to MapMyFitness App if they still rely on third-party records to track their workouts. However, the app misses a lot of data, including steps, sleep tracking, weight and resting heart rate. Awkwardly, these features are at the heart of UA's older devices.

Under Armour actually abandoned devices in the Healthbox ecosystem in 2017 and turned its attention to products such as HOVR smart shoes and headphones. However, the company does not give its users any warning, let alone offer alternative solutions. It is also a reminder that cloud-dependent smart devices are "smart" only if the services behind them are still running, and if the host shuts down these services, they will lose most of their functionality.

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