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Any issue please kindly feel free to contact our support center, we are always here to provide the solutions for you.
Please kindly review our warranty policy here:https://www.gearbest.com/about/warranty-and-return.html
1. The computer virus or Trojan hanged
2. USB interface oxidation
3. Drive or system problems
4. The mouse quality is too low
The detail you can read this post:
| Model: X5 |
Mouse Type: Optical,Ergonomic
| Cable Length (m): 1.5M |
Connection Type: USB Wired
Suitable for: PC
System support: Windows XP,Windows 7,Windows 8,Windows 10,Windows Vista,Mac OS,Linux,Windows 98,Windows 98SE,Windows ME,Windows 2000,Windows,32bit IOS
Backlight Type: Colorful light
DPI Adjustment: Support
Dimensions and Weight
| Product weight: 0.1000 kg |
Package weight: 0.1100 kg
Product size (L x W x H): 13.00 x 8.60 x 3.90 cm / 5.12 x 3.39 x 1.54 inches
Package size (L x W x H): 14.00 x 9.00 x 4.00 cm / 5.51 x 3.54 x 1.57 inches
|Package Contents: 1 x Mouse|