Tips: An refurbished item is an item that has been restored to working order by the Gearbest repair team. This means the item has been inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. See the seller’s listing for full details. 1. 30 day money back guarantee If you are not fully satisfied with your purchase, please contact us within 30 days of purchase to arrange a return for a refund with no restocking fee. If your order arrives incorrect or the package was damaged in transit, you must notify us within 2 days of receipt. All electronics must be completely wiped PRIOR to the reset (the phone will remain locked even with a reset if the accounts/passwords are not removed first). Your return will be rejected if there are any iCloud/Samsung/Google account OR pass codes/screen pattern locks. All items must be returned in the exact condition they were received. Defective items will be fully refunded or replaced after matching the serial number with the one in our system. 2. Warranty This item comes with a 60 day warranty. Our warranty covers manufacturer defects only. Physically damaged items are not covered under warranty. Items must be in the same condition as when received for warranty approval. If a problem occurs, we are happy to help you. Please contact us via email with a detailed description of the issue so we can resolve it. Buyers are responsible for the shipping costs associated with shipping the item back to us.